CCTV and Alarm Systems

1. Technical Support:
a. Complimentary technical support is provided for the lifetime of the product for CCTV and Alarm Systems. Clients can join our lifelong support group via WhatsApp for ongoing technical assistance immediately following installation.
b. Additionally, we offer a servicing plan for CCTV and Alarm Systems, providing regular maintenance and support for optimal performance. Details of the servicing plan can be provided upon request.

2. Payment and Support Eligibility:
a. Invoices for CCTV and Alarm Systems must be paid within 14 working days of issue to retain eligibility for the 30-month guarantee.

3. Operation and Compatibility:
a. We do not guarantee the operation or longevity of CCTV and Alarm Systems or their ongoing compatibility with third-party equipment or services.
b. Manufacturers of CCTV and Alarm Systems are expected to plan for long product life cycles and maintain up-to-date, secure, and operational apps and services.

4. Internet/WiFi Connection:
a. A stable and sufficient internet connection is required for some CCTV and Alarm Systems services to operate.
b. Many technical support services for CCTV and Alarm Systems are provided remotely and depend on a reliable internet/WiFi connection.
c. Clients are responsible for informing Acitsmart Ltd of any previous internet/WiFi issues affecting CCTV and Alarm Systems.
d. Acitsmart Ltd is not responsible for certain features not working correctly due to a poor internet/WiFi connection for CCTV and Alarm Systems.

Anti-Burgle Guarantee:
a. Our 100% refund guarantee ensures your peace of mind. Valid for domestic burglaries within 12 months of full installation of an Actismart intruder alarm/CCTV system, this offer underscores our confidence in our products.
b. Should a burglary occur and you find our alarm unsuitable, we’ll remove it and refund the full price paid for the alarm installation.
c. To qualify, provide written evidence of a burglary insurance claim and a police crime number.
d. Please note, coverage excludes remote buildings such as sheds, garages, and summer houses, as well as unprotected areas of the property.
e. Claims will be void if the alarm was not ‘SET’ and/or lack of CCTV during the burglary.
f. Our liability is limited to the price paid for the alarm installation.

Smart-home systems

1. Technical Support:
a. Free technical support is provided for the first 6 months from the date of installation.
b. After 6 months, a subscription-based support system is available for those who want/need ongoing technical support.
c. Ongoing technical support is only offered for smart home equipment supplied by Acitsmart Ltd.
d. Technical support does not cover smart home equipment not supplied by Acitsmart Ltd.

2. Payment and Support Eligibility:
a. Invoices must be paid within 5 working days of issue to retain the right to the 6-month free technical support.

3. Operation and Compatibility:
a. No guarantee is provided for the operation or longevity of smart-home solutions or their ongoing compatibility with third-party equipment or services.
b. Manufacturers of smart technology are expected to plan for long product life cycles and maintain up-to-date, secure, and operational apps and services.

4. Internet/WiFi Connection:
a. A stable and sufficient internet connection is required for some services to operate.
b. Many technical support services are provided remotely and depend on a reliable internet/WiFi connection.
c. It is the customer’s responsibility to inform Acitsmart Ltd of any previous internet/WiFi issues.
d. Acitsmart Ltd is not responsible for certain features not working correctly due to a poor internet/WiFi connection.

5. Remote Access to Smart Devices:
a. For technical support purposes, Acitsmart Ltd may have remote access to the hub controlling the smart devices.
b. Remote access is used only when necessary.
c. If requested, Acitsmart Ltd can disconnect from the hub completely, but it may affect the availability of technical support.

Final Accessories

1. Assumptions:
a. Unless specified, light switches are assumed to have a white plastic finish.
b. Decorative accessories may incur additional purchase costs.

2. Client-Supplied Accessories:
a. We reserve the right to refuse the installation of client-supplied accessories that appear damaged, not meeting British or European standards, or unsuitable for the intended application.
b. If accessories have been sourced or supplied by parties other than Actismart Ltd, please inspect the packaging for missing parts or damage. Actismart Ltd is not responsible for items that show signs of damage or missing parts upon unpacking.

Lighting Alterations

1. Assumptions:
a. Unless stated otherwise, downlights, light fixtures, and lamps/bulbs are assumed to be non-dimmable.
b. The number of downlights in a room is determined by factors such as room size, joist layout, and furniture placement.

2. Dimming and Decorative Lighting:
a. Dimming options for lighting require specialist LED dimmer switches.
b. For decorative or feature lighting, clients can source fixtures to match personal preferences. Actismart Ltd can assist with the supply but the cost is not included unless stated.
c. If feature lighting is sourced elsewhere, inspect the packaging for missing parts or damage. Actismart Ltd is not responsible for items showing signs of damage or missing parts upon unpacking.
d. Compatible LED lamps can be provided for new lighting, but the cost is not included unless stated.
e. Under cupboard lighting is assumed to be switched on with the overhead lighting. It utilizes a low-voltage LED driver for safety.

Decorative

1. Construction and Finishes:
a. Stud walls may need to be opened if internal construction obstructs wiring routes.
b. Modifications or removal of existing accessories may result in minor chipping of plaster or paintwork, which may require correction by third parties.
c. When lifting carpeting or flooring, efforts will be made to avoid damage, but professional assistance may be required for refitting.
d. Wall chases will be left unfilled.
e. Drilling brickwork may result in cosmetic damage, which will be covered with an aesthetic solution if necessary.
f. Dust will be minimized, but sensitive or valuable items should be removed or covered by the client. Basic tidying and vacuuming will occur at the completion of work.
g. Repairs to decorative finishes such as wall chases are outside the scope of works and may require professional attention.
h. New accessories may require additional painting or finishing, which is not included in the scope of works.

Site-Specific

1. Outlets:
a. Unless specified, outlets refer to standard twin socket outlets at a ‘standard height.’ Non-standard locations or specialized outlets will be explicitly listed separately.

2. Loft Access and Furniture:
a. Assumptions are made regarding loft access, furniture clearance, and the condition of the existing electrical installation. Additional time and charges may apply for exceptional cases.

3. Power Interruption and Important Systems:
a. Power may be interrupted during work, and sensitive equipment should be taken offline or pointed out before work commences.
b. Important systems or appliances should be identified by the client to ensure they have power and operate correctly.
c. Actismart Ltd is not responsible for inconsequential loss or damage resulting from necessary power disconnections.

4. Access Equipment and Equipment Assets:
a. Actismart Ltd will provide its access equipment on site, and unauthorized use or alteration of the equipment is at the individual’s own risk.
b. Restoration of power after disconnection may affect the operation of appliances, and Actismart Ltd is not responsible for any consequential loss or damage.
c. For businesses, it is the client’s responsibility to ensure important or business-critical systems are operational after works.

Other Trades

1. Coordination with Other Trades:
a. It is recommended to schedule electrical work when other trades are not present to avoid logistical issues and potential conflicts.
b. If working with other trades, it is assumed that the client has ensured they are properly insured and accredited.

2. Dangerous or Unworkable Practices:
a. Actismart Ltd reserves the right to postpone or cancel any scope of works if other trades exhibit dangerous or incompatible working practices. Charges may apply for work already performed.

Miscellaneous

1. Variations to the Scope of Works:
a. Variations to the scope of works may be made, but they may impact the pricing depending on time and materials.

2. Working Days and Estimates:
a. Working days are based on 7.5 hours, including planning, packing/unpacking, and material sourcing.
b. Actual invoice costs may vary within reason or due to unforeseen circumstances.

3. Installation and Employees:
a. The physical installation may be performed by Actismart Ltd employees or approved subcontractors on the appointed date(s).

Payments

1. Payment Terms:
a. No deposit or up-front payments are required, except for packages or materials delivered to the site before work commences.
b. For larger projects, invoices may be issued for completed sections of work as the job progresses.
c. Invoices are payable upon presentation.
d. Failure to pay invoices within 5 working days forfeits the 24-month no-quibble guarantee and may affect the warranty and technical support.

Staged Work

1. Splitting Jobs into Stages:
a. Some projects may be split into staged visits for specific tasks (e.g., decommissioning, first fix, second fix).
b. Invoicing is done upon completion of each stage, and the next stage commences after payment for the previous stage.

Certification

1. Compliance and Certificates:
a. Work notifiable to Local Authority Building Control will be processed through Actismart Ltd’s membership of NICEIC, and relevant certification will be provided upon completion. Certification and handover paperwork are presented when the work is completed to the client’s satisfaction and no further alterations or additions are required.
b. Certification may be rescinded if an invoice related to the work is not paid in full.

Construction (Design and Management) Regulations (CDM) 2015

1. Compliance with CDM:
a. Work undertaken by Actismart Ltd complies with CDM 2015, and a Construction Phase Plan is produced before work commences.

Data Protection (EU GDPR Regulations)

1. Data Handling:
a. Actismart Ltd holds information related to client inquiries, planned work, and completed work.
b. Clients have the right to request information, copies of data files, or permanent deletion of their data.
c. Actismart Ltd does not sell or release information to third parties without explicit consent.

Recycling and Disposal

1. Waste Handling:
a. Actismart Ltd is a licensed waste carrier and will remove recyclable materials from the site for proper disposal.
b. Non-recyclable waste or waste not licensed under the Waste Carrier Licence remains the responsibility of the site contact/client.

Cancellation Rights

1. Cancellation Policy:
a. Customers can cancel a job at any time.
b. If work has already commenced, the customer will be invoiced for work completed up to that point.
c. Restocking fees may apply to returned specialized fixtures, fittings, or materials.
d. Goods already delivered to the site must be returned unopened and undamaged or paid for in full.
e. Completed design, surveying, inspection, testing, or planning work may be charged for.

Warranty

1. Warranty Coverage: a. Smart and standard accessories, excluding CCTV and alarm systems, have a 24-month warranty/guarantee period. b. CCTV and alarm systems are covered by a 30-month warranty/guarantee period. c. Physically damaged accessories, including CCTV and alarm systems, are not covered by the warranty agreement. d. Workmanship and non-consumable materials from Actismart Ltd have a 12-month no-quibble guarantee. e. Warranty claims must be made immediately, and claims cannot be backdated. f. Invoices not paid in full within five working days forfeit the extended warranty.

Complaints and Alternative Dispute Resolution

1. Complaints Process:
a. If you have any complaints, please contact our complaints department at complaints@actismart.co.uk.